- Overview
This document provides official contact information, departmental communication procedures, and guest support guidance for Great Northern Casino in Grande Prairie, Alberta, Canada. The information is intended to assist guests in directing inquiries to the appropriate department or staff member. Great Northern Casino operates as a land-based venue and does not provide online gaming services through this contact framework.
The official website is greatnortherncasino.net. The contact page at greatnortherncasino.net/contact/ is the primary reference for current staff listings, department extensions, and venue-specific information.
- Physical Address
Great Northern Casino is located at the following address:
10910 107 Avenue
Grande Prairie, Alberta T8V 7R2
Canada
Guests attending the venue in person should use this address for navigation and correspondence. This is the only verified physical location associated with the Great Northern Casino brand operated by Gamehost Inc.
- Main Contact Line
The primary telephone number for Great Northern Casino is 780-539-4454. This line serves as the general point of contact for guests who require assistance and are uncertain which department to reach. Staff at the main line can direct callers to the appropriate extension or department based on the nature of the inquiry.
- Departmental Extensions and Staff Contacts
The official contact page lists named staff members and internal extensions for specific departments. Guests are advised to use department-specific extensions when the nature of the inquiry is known, in order to reduce wait times and improve routing.
The following staff and departmental contacts are listed on the official contact page:
Department or Role - Contact Name
General Manager - Leanne Brownless
Assistant General Manager - Dryden Card
Table Games Manager - Ruthbhel Santiago
Lounge Manager - Nicole Coward
In addition to named management contacts, the official contact page lists extensions for the following operational areas:
- Guest Services
- Table Games
- Poker Room
- Slot Cage
- Volunteer Advisors
- Reservations
Guests seeking assistance with a specific operational area should request the relevant extension when calling the main line at 780-539-4454. Extension numbers are subject to change and should be confirmed via the official contact page at greatnortherncasino.net/contact/ before calling.
- Email Contact
An official email address is listed on the contact page for written correspondence. Guests may use email for non-urgent inquiries, reservation requests, or matters that require written documentation. Email responses are subject to staff availability and internal processing times. Great Northern Casino does not guarantee response times for email inquiries submitted outside regular business hours.
- Reservations
Guests wishing to make reservations for dining, events, or venue-related services should contact the reservations line directly. The reservations extension is listed on the official contact page. Reservation requests submitted by email or through third-party platforms may require additional processing time and are not confirmed until acknowledged by venue staff.
- Operating Hours
Operating hours at Great Northern Casino vary by department and by day of the week. Hours for the gaming floor, lounge, dining areas, and event spaces may differ. Third-party directory listings may reflect outdated information or department-specific hours that do not represent the full venue schedule.
Guests are advised to confirm current operating hours directly with the venue by calling 780-539-4454 or by consulting the official website at greatnortherncasino.net prior to visiting. Great Northern Casino reserves the right to adjust operating hours based on events, statutory holidays, or operational requirements without prior public notice.
- Social Media Presence
Great Northern Casino maintains an official Instagram account under the handle @greatnortherncasino. The Instagram account may be used to view venue updates, event announcements, and general information. Social media channels are not designated support channels and should not be used to submit formal complaints, reservation requests, or inquiries requiring a documented response.
- Corporate Contact
Great Northern Casino is a property of Gamehost Inc. Guests with inquiries related to corporate matters, employment, or ownership may contact Gamehost Inc. through its official channels. The Gamehost Inc. contact page at gamehost.ca lists Great Northern Casino, Grande Prairie, among its properties and provides corporate-level contact information.
Operational and guest-service inquiries should be directed to the venue and not to the corporate office, unless the matter cannot be resolved at the venue level.
- Regulatory Contact
Great Northern Casino operates within the jurisdiction of Alberta, Canada. Guests who have concerns that cannot be resolved through the venue’s internal support process may contact the Alberta Gaming, Liquor and Cannabis authority. The AGLC customer care line has been referenced in connection with Alberta gaming venues. Guests seeking regulatory assistance should verify current AGLC contact details directly through the official AGLC website, as regulatory contact information is subject to change.
- Accuracy of Contact Information
Contact details, staff names, extensions, and operating hours listed in this document reflect information available at the time of publication. Great Northern Casino may update staff assignments, departmental structures, or contact procedures at any time. The official contact page at greatnortherncasino.net/contact/ is the authoritative source for current information and should be consulted for the most up-to-date details.
Guests are advised not to rely on third-party directories, review platforms, or unofficial websites for contact information, as such sources may contain outdated or inaccurate data. Great Northern Casino is not responsible for errors in contact information published by third parties.